Palm Inc. reported disappointing sales of its smart phones, which it revamped with a brand new operating system last year.
CEO Jon Rubinstein, who came to Pal from Apple Inc., where he spent a decade and was an important figure behind the brightly colored iMac computers and the iPod, discussed his confidence in Palm's prospects on a conference call with analysts. He said the company is trying to boost sales by making sales people in stores more comfortable with its products.
QUESTION: Is there anything in your past experience that gives you confidence based on ... the activities you're now focusing on, where you've seen similar products face "transitional challenges," shall we say?
RUBINSTEIN: I've had other examples in the past of where you brought a new product to market and it took while for people to understand it and get used to it. And then all of a sudden it takes off, and everyone rewrites history: "Oh yeah, it was really successful from Day One."
I think there's some patience that needs to happen around this. While clearly we're disappointed and frustrated that we're not moving faster, I still think we're doing all the right things and we need to keep doing them and stay on mission.
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